Terms & Conditions

Terms and Conditions

Welcome to Joanna's Designs. These terms and conditions outline the rules and regulations for the use of our website. By accessing or using our website, you agree to comply with these terms. Please read them carefully before proceeding.

All items on this website are handmade and as such may vary in slight nuances to the photos taken and dimensions given. Where an item has been textured, the texture may be slightly different due to the making processes. Gemstones may vary in colour. Every care is taken to ensure that all details, descriptions, and prices on this website are accurate, however errors can occur. If this is the case, you will be informed of this as soon as possible and given the opportunity to cancel your order and receive a full refund.

All orders are subject to confirmation of availability. Where products are unavailable, you will be informed of the delay.

Payment

All items must be paid in full before dispatch.

Shipping and Return Policy

​Many of the pieces are made to order – this will take up to 4 weeks if they are hallmarked. If a product is unavailable, you will be informed on the delay. Dispatch times may vary according to availability, and we are not responsible for any delays resulting from postal delays.

UK Shipping

All UK orders will be shipped by Royal Mail 2nd Class Signed For delivery at a cost of £4 which may take 3-5 working days to arrive.

Local pick up is available free of charge from Henfield, West Sussex.

​International Shipping 

International orders will be shipped with Royal Mail Tracked and Signed For international Delivery and costs £12. Delivery is 7-14 working days depending on location. 

Custom charges may be liable for items shipped internationally. Please note that Joanna’s Designs is not responsible for these charges. Customers should check the local fees before placing an order.

Returns and Exchanges 

Please read the item descriptions and sizes carefully before placing your order. Please email me if you have any questions as I will be happy to help.

Returns are accepted except for personalised/commissioned/bespoke items. Earrings cannot be returned due to hygiene reasons.

All items must be returned in original packaging and in an unused condition. Any loss in value due to damage, missing parts or other reasons will be the buyer's responsibility. Return postage costs are at the customer’s cost (using a signed for service is recommended as items lost in transit will not be refunded). Items should be returned within 14 days.

A refund will be issued within 14 days once the item arrives back

Please get in touch if you wish to return an item and you will be given return delivery details.

Faulty items

Please get in touch within 14 days of receipt if your item is faulty.

Silver Jewellery by its nature will tarnish over time and should not be worn when bathing or swimming. It can also become scratched if worn near sharp or abrasive items.  Customers should take care when wearing items, avoiding direct contact with perfumes, body lotions and other chemicals. To clean your items, gently rub with a silver cleaning cloth.

Cancellation of item 

As many items of my jewellery is made to order, please email me within 48 hrs of placing your order.

Intellectual Property

All content, including images, designs, text, and logos, on this website is the intellectual property of Joanna's Designs. You may not reproduce, distribute, display, or create derivative works based on the content without prior written consent.

Privacy

What information do we collect?

Your privacy is important.  When you place an order, we will require your name, email address, delivery address and correct payment details.  Without this information, it is not possible to process your request or keep you informed about the progress of your order. In line with GDPR laws, your bank card details will not be retained.

If you wish to receive our newsletter, we will require your email information.  You can change your mind about this at any time and we will remove you from our mailing list.

You can, of course, visit this website anonymously.